The Fresh Food Centre Group in County Down, Northern Ireland have invested in Orbis Tech’s Point-of-Sale, web based Back-office Head-office software solution to gain better control over all their outlets. Additionally, the decision was made to choose Orbis to assist in transforming the in-store customer experience with faster payments, built-in digital signage, loyalty and gift cards. With locations across County Down, their outlets are known for being retail destination venues with a difference; a large format supermarket offering fuel, convenience retail and local fresh produce for the surrounding community.
Fresh Food Centre have enjoyed significant growth in the convenience and fuel retail business and continues to innovate with its product service offer. This includes, freshly made deli food counter, ice cream and butchery. Phase one of the Orbis roll out was their head-office Castlewellan outlet which went live in the Spring of 2018, this included a seven lane Orbis checkout with integrated payment solutions, excepting credit, debit and all fuel cards, connectivity to weighing scales and Orbis Mobile POS for ice cream sales. Orbis interfaces directly to Nisa Retail for ordering, electronic delivery notes, product file and promotion updates. They are also making full use of the Orbis Site Assistant, an Android handheld based terminal application to compliment back-office store operations.
“Fresh Food Centre tills perform thousands of sales each week across our local community outlets, delivering fuel, retail convenience and food to go items,” says Michael Johnson, Director at Fresh Food Centres. “We chose Orbis Point-of-Sale and the Back-office and Head-office systems because it is capable of supporting our business today and it’s continued growth as we expand and diversify into hospitality space with the Hillyard Hotel a licensed guesthouse, restaurant and bar in Castlewellan town centre. I have not seen a single all in one EPOS platform out there which has the diversity and functionality to manage from till to head-office all the things we cater for.’’
“We are delighted to win this contract and welcome Fresh Foods Centres onto the Orbis platform. Orbis Tech are focused on helping Fresh Food Centres continue to deliver the success that has made them an important retailer at the heart of their local community,” says Jon McCarthy, Country Manager UK and Ireland at Orbis Tech. “The Orbis Software for fuel, retail and hospitality is designed to work seamlessly on one platform with the POS, BOS and HOS running the busy in-store and forecourt environment”. Jon McCarthy goes on to say, “With this deployment and the recent phase two installation of Orbis at the Fresh Food Centres supermarket at Warrenpoint, Fresh Food Centres are future-proofing their retail business through technology to meet today and tomorrow’s needs.’’
About Fresh Food Centres
Fresh Food Centres are a leading neighbourhood retailer in Northern Ireland running retail destination convenience, fuel, deli and food to go offerings. Firmly established in County Down for 30 years, Fresh Food Centres main aim is to provide customers with the best shopping experience in a local friendly atmosphere. All their local fresh meat and fish produce as well as fruit and vegetables are sourced direct from the markets or from local farmers within a 40-mile radius of a Fresh Food Centre store. Fresh Food Centres always hope that all their customers enjoy the shopping experience with them and their aim is to fulfil their well-versed strapline “Big Choice, Local Value”.